> ## Documentation Index
> Fetch the complete documentation index at: https://www.helius.dev/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Accounts FAQs

> Get answers to the most common questions about Solana accounts, project management, credits, rate limits, and testing resources

## Managing Projects

> [accordion] How do I get my Project ID?
>
> You can find your Project ID in the top left corner of the [**Helius Dashboard**](https://dashboard.helius.dev/project-settings).

> [accordion] In the Dashboard, how is 'Successful Requests' different from 'Successful Requests Including Batch'?
>
> "Successful Requests" shows individual API calls, while "Successful Requests Including Batch" includes batch operations where multiple requests are processed together (like `getAssetBatch` or `getMultipleAccounts`). Batch operations count each individual request within the batch toward the total.

## Credits

> [accordion] How many credits does each call cost?
>
> A detailed list of calls and their credit costs is available [here](https://www.helius.dev/docs/billing/credits.md).

> [accordion] Do unused credits roll over to the next month?
>
> No, unused credits do not roll over to the next billing cycle. Credits reset monthly based on your subscription plan. Consider enabling [autoscaling](https://www.helius.dev/docs/billing/additional-credits.md) if you frequently exceed your plan limits.

## Rate Limits

> [accordion] What are my plans rate limits?
>
> API usage follows Helius's standard rate-limiting. See the [**Rate limits**](https://www.helius.dev/docs/billing/rate-limits.md) page for details.

> [accordion] Why do I get rate limited at a low rate even though I have a paid plan?
>
> Rate limiting can occur due to several factors: exceeding your plan's requests per second limit, making requests from too many concurrent connections, or hitting method-specific limits. Check your [dashboard usage](https://dashboard.helius.dev/usage) and ensure you're distributing requests appropriately. See the [**Rate limits**](https://www.helius.dev/docs/billing/rate-limits.md) page for rate limits.

## Faucets

> [accordion] How do I get Devnet SOL?
>
> Use the [Devnet faucet](https://dashboard.helius.dev/faucet) in your Helius Dashboard (requires a paid plan) or use the Solana CLI: `solana airdrop 1` while connected to your Helius Devnet endpoint. See our [Devnet SOL guide](https://www.helius.dev/docs/rpc/devnet-sol.md) for detailed instructions.

> [accordion] What is the maximum amount of Devnet SOL I can request per day?
>
> The standard limit is typically 1 SOL per request with reasonable daily limits. If you need larger amounts for testing, [contact support](https://www.helius.dev/docs/support/contact-support) with details about your testing requirements.

***

## Need More Help?

> [card] [Contact Support](https://www.helius.dev/docs/support/contact-support)
>
> Get help from our team through Discord, chat, or email support.

> [card] [Status Page](https://www.helius.dev/docs/support/status-page)
>
> Check real-time service availability and performance information.


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