> ## Documentation Index
> Fetch the complete documentation index at: https://www.helius.dev/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Helius Support: Get Help with Solana API Issues

> Get expert help with Helius Solana API issues. Discord community, chat support, email assistance for billing, technical questions, and troubleshooting.

<CardGroup cols={2}>
  <Card title="Discord Community" icon="discord" href="https://discord.com/invite/6GXdee3gBj">
    Join our community and get help from other developers.
  </Card>

  <Card title="Chat support" icon="headset" href="https://dashboard.helius.dev/support">
    Developer plan and higher tier customers can use the dashboard chat to get
    help from the Helius team.
  </Card>
</CardGroup>

<Card title="Email Support" icon="envelope">
  For billing, account, or technical questions, email us at
  [support@helius.xyz](mailto:support@helius.xyz)
</Card>

## Reporting Technical Issues

<Card title="When Reporting Technical Issues" icon="bug">
  <p>Please include the following information:</p>

  <ol>
    <li>Your Project ID</li>
    <li>Request details (endpoint, parameters)</li>
    <li>Error messages or response codes</li>
    <li>Timestamps of when the issue occurred</li>
    <li>Steps to reproduce the issue</li>
  </ol>
</Card>